At Teleflorist.ie we employ a highly trained Ireland Sales and Customer care team that are committed to ensuring the best possible service to our consumers when ordering flowers by post any of our florist delivered products and gifts online for home delivery.
We are only too happy to deal with any enquiries you may have regarding our Ireland online flower delivery and gifting services and welcome any feedback or comments you may have relating to your experiences with Teleflorist.ie
Due to the current high volumes we are unable to offer any amendments on orders. Please make sure all information is correct before submitting your order.
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When your delivery arrives the lucky recipient will receive the flowers, any additional items purchased (such as chocolates or teddy bears) and the card message* We ensure that no documents are delivered with the gift as this may detract from the intended sentiment. As such, when writing your card message, please be aware that if no name is included, the recipient will not know who the flowers are from and the delivery will be completely anonymous.
This may be your intention for a romantic occasion such as Valentine's Day. If the recipient contacts us to find out who sent the flowers, we will not release any information without your permission and will contact you to confirm if it would be acceptable to yourself to provide such details. This is due to the Data Protection Act of 1998.
If the address to which you would like to send flowers is in the Republic of Ireland and you have a local Irish telephone number you can place your order from anywhere in the world.
All of the prices on our website are in Euros and the conversion will be done at the rate specified by your card provider.
Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed. If the flowers are delivered by courier, they will be returned to the nearest depot. A calling card may be left advising the recipient to contact the courier to organise a re-delivery or a collection. Our florist delivered bouquets follow a similar procedure, however, if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they have been left in a safe place or if they have been returned to the shop.
Delivery is included in the cost of the bouquet, however, we do charge a service fee. This covers our handling of your order and may vary based on the date of delivery (such as Valentine's and Mother’s Day.) For the most up to date service fees please visit the products page.
We understand you will be keen to know when the recipient will be receiving the flowers you've kindly bought for them. Due to the majority of our flowers being delivered by our professional local florists, we don't offer a live tracking service but our Customer Service team is on hand to help.
If you have ordered one of our courier delivered items you will receive an email on the morning of delivery to track your order.
We advise that our deliveries take place between 09.00 and 21.00, there may be slight delays sometimes due to traffic and such. Every effort will be made to make deliveries for workplaces and offices during working hours for our florist delivered products, however, we have no control over the delivery times of our courier delivered flowers and advise they will be delivered between the delivery times above.
When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from eFlorist with the reference number to keep for your records.
If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire.